Reference Guide

Chargeback Reason Codes

Complete reference for Visa, Mastercard, American Express and Discover dispute reason codes — with expert response strategies for each.

Cardholder Does Not Recognize

The cardholder’s billing statement is incorrect; the buyer has forgotten the transaction; the cardho…

Canceled Recurring Transaction

The cardholder withdraws permission to charge the account or cancels payment for subscription; merch…

Authorization Non-compliance

Transaction was processed without electronic authorization, voice approval, or account verification;…

Altered Amount

The system posted a different amount to the cardholder’s account; ATM dispensed an amount different …

Non-Receipt of Goods or Services

- purchased a second airline ticket after failing to receive the first one they purchased. - cancele…

Quality Discrepancy

The merchandise was damaged upon its arrival; the merchandise does not match the merchant's descript…

Dealing with a chargeback right now?

Generate a winning response in minutes. 3 generations free, no card required.