Chargeback management for UK online stores
We handle your entire dispute workflow - analysis, evidence, submission. 20% of what we recover - nothing if we lose.
Average UK chargeback value
Year-on-year chargeback volume growth in UK e-commerce
Of UK chargebacks are friendly fraud - disputed legitimate purchases
Of UK cardholders go directly to their bank rather than the merchant
UK regulatory complexity - handled for you
UK merchants face a layered compliance challenge: PSD2 Strong Customer Authentication requirements, UK Card Scheme rules (separate from EU since Brexit), deadline windows that vary by card network and dispute reason, and evidence requirements that differ from US practice. Getting this wrong - missing a deadline, submitting the wrong evidence format - means a lost dispute regardless of the merits.
How it works
You submit case details
Fill in the dispute form with order info and any evidence you have.
We analyse the dispute
We review the reason code and identify the strongest response strategy.
We write the response
A network-compliant rebuttal tailored to Visa, MC, Amex, or Discover rules.
We submit to the network
We handle submission and track the deadline - no missed windows.
You receive the outcome
We notify you of the result and include it in your monthly report.
Works with your payment processor
Simple, transparent pricing
One option: we only get paid when you do.
- ✓Pay only when you win
- ✓No upfront cost
- ✓Lost disputes cost nothing
- ✓No minimum, no contract
UK-specific questions
Get in touch
We typically respond within 1 business day.