Chargeback management service
Chargeback Management Service for Online Merchants
We manage your entire dispute workflow end-to-end — from the first notification to final submission. You focus on your business. We handle the chargebacks.
How it works
You submit case details
Fill in the dispute form with order info and any evidence you have.
We analyse the dispute
We review the reason code and identify the strongest response strategy.
We write the response
A network-compliant rebuttal tailored to Visa, MC, Amex, or Discover rules.
We submit to the network
We handle submission and track the deadline — no missed windows.
You receive the outcome
We notify you of the result and include it in your monthly report.
The numbers that make the case
Average time a dispute takes in-house
Of chargebacks are friendly fraud — hard to spot without expertise
Average cost per dollar recovered through chargebacks
Visa's chargeback threshold — exceed it and you risk losing card acceptance
Built for merchants who don't have time for this
E-commerce stores
High dispute volume from card-not-present transactions
Subscription businesses
Friendly fraud from customers disputing legitimate charges
Travel & hospitality
Complex disputes with multi-party evidence requirements
Teams without a specialist
No dedicated chargeback resource — outsource the entire function
Everything handled, end-to-end
Dispute analysis
We review the reason code and assess the strongest grounds for response.
Evidence preparation
We collect and organise all relevant documentation for your case.
Response writing
Professional, network-compliant rebuttal letters for every dispute.
Deadline tracking
We monitor all evidence windows — a missed deadline is a lost dispute.
Monthly reporting
Clear monthly summary: disputes handled, outcomes, win rate, recommendations.
Email support
Questions about a case? Reach us by email — we reply within one business day.
Simple, transparent pricing
Two options — choose what works for your business.
- Predictable cost
- No % taken from recovery
- Best for AOV above $50
- No minimum
How we compare
| Feature | DIY | Chargebacks911 | Chargeflow | ChargeMate ✦ |
|---|---|---|---|---|
| Pricing model | Your time | ~$1,000+/mo | 15–25% success | $10/case or 20% |
| Monthly minimum | None | ~$1,000+ | Yes | None |
| Processor support | Any | All major | Stripe only | All major |
| Setup time | Instant | Days (sales call) | Days (OAuth) | Minutes |
| Human review | You | ✓ | ✗ | ✓ |
| Deadline tracking | You | ✓ | ✓ | ✓ |
| Network-specific rules | Your knowledge | ✓ | Partial | ✓ |
What you can count on
Network-compliant responses
Every response follows Visa, Mastercard, Amex and Discover rules exactly.
No missed deadlines
We track all evidence windows — a missed deadline means a lost dispute, we don't miss them.
Data handled securely
Case details and evidence are handled with care — never stored beyond what's needed for the case.
1 business day start
Submit a case, we begin analysis within one business day — sooner if you flag urgency.
Frequently asked questions
Get in touch
Fill in the form and we'll get back to you within one business day.