ChargeMate vs Chargehound: Which Fits Your Dispute Volume? (2026)

Is Chargehound still available in 2026?

Yes. Chargehound was acquired by PayPal in 2021 and still operates as "a PayPal service". It accepts new sign-ups and supports merchants on Stripe, Braintree, PayPal, Adyen, Vantiv/Worldpay, Chase and Amex.

If you were told Chargehound shut down or was bought by Stripe, that is not correct. It is simply aimed at a different merchant size than ChargeMate.

How Chargehound works

Chargehound connects to your payment processor, pulls the data for each new dispute, fills response templates with evidence such as shipping details and customer payment history, and submits the response automatically. It adds a dashboard, deadline tracking, manual review options and an API.

Pricing is a percentage of the disputes you win, with no fixed per-case fee, and a $1,000 per month minimum commitment according to Chargehound's own FAQ. The percentage is not published.

How ChargeMate is different

ChargeMate drafts a response for each dispute with AI, written for the specific reason code and the evidence you have. You can sync disputes from Stripe or Shopify, or enter a dispute from any other processor by hand.

There is no minimum. Self-serve responses cost $5 each, $12 for 3, or $19-$99/month on a plan, with 3 free responses to start. If you prefer not to handle disputes at all, our team does it end-to-end for 20% of what we recover and nothing when we lose.

Where Chargehound wins

Chargehound is the stronger fit when:

• →You receive hundreds of disputes a month and the $1,000 minimum is small next to your recovered revenue
• →You want fully automatic submission with no human step
• →Your processor is one of its native integrations and you have developers to use the API

Where ChargeMate wins

ChargeMate is the better fit when:

• →Your volume is a few disputes to a few dozen a month, so a $1,000 minimum would cost more than the disputes are worth
• →Your processor is not on Chargehound's list, or you use several processors
• →You want to read and adjust each response before it is submitted
• →You want a fixed, predictable price per response instead of a share of every win

Pricing example

A store with 10 disputes a month at $100 each has $1,000 at stake. Under a $1,000 monthly minimum, the tool costs at least as much as the full disputed amount, before any win.

With ChargeMate the same store pays $19/month on Starter (up to 15 responses), or 20% of what we recover with the done-for-you service - $130 if we win 65% of those disputes.