Chargeback outsourcing service
Chargeback Outsourcing Service — Expert Team, $8 Per Case
We take over your entire dispute workflow — from the first notification to final submission. You get a monthly report. We do everything else.
The problems chargebacks actually cause
Not just lost revenue — lost time, missed deadlines, and real risk to your ability to accept cards at all.
Chargebacks eat hours you don’t have
We take over the entire dispute — analysis, evidence, writing, submission. You get a monthly report, nothing else.
One missed deadline is an automatic loss
A late response loses regardless of how strong the evidence was. We track every evidence window across every network so nothing slips.
Generic templates don’t match what the reason code needs
Visa, Mastercard, Amex, and Discover each require different evidence. Specialists write to the specific code — 85% win rate.
Your ratio is creeping toward a monitoring program
Exceed network thresholds (like Visa’s 0.9%) and you risk losing card acceptance entirely. We manage the ratio, not just individual cases.
How it works
You connect once
Give ChargeMate secure access to your payment processor and order system. Minutes, no code, revocable anytime.
We watch for disputes
The moment a chargeback is filed, we see it — no forwarding, no manual entry.
We build the case
Reason code analysis plus evidence pulled directly from your connected systems.
We respond before the deadline
A network-compliant rebuttal, submitted on your behalf — no missed windows.
You get the outcome
Result plus your monthly report. No per-case admin from you.
The numbers that make the case
Average time a dispute takes in-house
Of chargebacks are friendly fraud — hard to spot without expertise
Average cost per dollar recovered through chargebacks
Visa's chargeback threshold — exceed it and you risk losing card acceptance
Built for merchants who don't have time for this
E-commerce stores
High dispute volume from card-not-present transactions
Subscription businesses
Friendly fraud from customers disputing legitimate charges
Travel & hospitality
Complex disputes with multi-party evidence requirements
Teams without a specialist
No dedicated chargeback resource — outsource the entire function
Everything handled, end-to-end
Dispute analysis
We review the reason code and assess the strongest grounds for response.
Evidence preparation
We collect and organise all relevant documentation for your case.
Response writing
Professional, network-compliant rebuttal letters for every dispute.
Deadline tracking
We monitor all evidence windows — a missed deadline is a lost dispute.
Monthly reporting
Clear monthly summary: disputes handled, outcomes, win rate, recommendations.
Email support
Questions about a case? Reach us by email — we reply within one business day.
Simple, transparent pricing
Two options — choose what works for your business.
- Predictable cost
- No % taken from recovery
- Best for AOV above $50
- No minimum
| Provider | Pricing Model | Monthly Min | Integration |
|---|---|---|---|
| ChargeMate | $8/case or 20% on wins | None | Secure access, 5 min |
| Chargebacks911 | Monthly retainer | Yes | Required |
| Justt | 20–25% on wins | Yes (volume) | API required |
| Chargeback Gurus | % recovered + retainer | Yes | Required |
How we compare
| Feature | DIY | Chargebacks911 | Chargeflow | ChargeMate ✦ |
|---|---|---|---|---|
| Pricing model | Your time | ~$1,000+/mo | 15–25% success | $8/case or 20% |
| Monthly minimum | None | ~$1,000+ | Yes | None |
| Processor support | Any | All major | Stripe only | All major |
| Setup time | Instant | Days (sales call) | Days (OAuth) | Minutes |
| Human review | You | ✓ | ✗ | ✓ |
| Deadline tracking | You | ✓ | ✓ | ✓ |
| Network-specific rules | Your knowledge | ✓ | Partial | ✓ |
Using Stripe's built-in tools since Chargehound was acquired? ChargeMate as a Chargehound alternative for non-Stripe merchants →
What you can count on
Network-compliant responses
Every response follows Visa, Mastercard, Amex and Discover rules exactly.
No missed deadlines
We track all evidence windows — a missed deadline means a lost dispute, we don't miss them.
Data handled securely
Case details and evidence are handled with care — never stored beyond what's needed for the case.
1 business day start
The moment a dispute appears in your connected account, we begin analysis within one business day — sooner for urgent cases.
Frequently asked questions
Get in touch
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