Dispute management service
Dispute Management Service — End-to-End for Merchants
We take over your entire dispute management process — from the first notification to final resolution. No more missed deadlines, no more lost revenue.
How it works
You submit case details
Fill in the dispute form with order info and any evidence you have.
We analyse the dispute
We review the reason code and identify the strongest response strategy.
We write the response
A network-compliant rebuttal tailored to Visa, MC, Amex, or Discover rules.
We submit to the network
We handle submission and track the deadline — no missed windows.
You receive the outcome
We notify you of the result and include it in your monthly report.
The numbers that make the case
Average time a dispute takes in-house
Of chargebacks are friendly fraud — hard to spot without expertise
Average cost per dollar recovered through chargebacks
Visa's chargeback threshold — exceed it and you risk losing card acceptance
Built for merchants who don't have time for this
E-commerce stores
High dispute volume from card-not-present transactions
Subscription businesses
Friendly fraud from customers disputing legitimate charges
Travel & hospitality
Complex disputes with multi-party evidence requirements
Teams without a specialist
No dedicated chargeback resource — outsource the entire function
Simple, transparent pricing
Two options — choose what works for your business.
- Predictable cost
- No % taken from recovery
- Best for AOV above $50
- No minimum
Frequently asked questions
Get in touch
Fill in the form and we'll get back to you within one business day.