"No Show" or CARDeposit Canceled

1. Promptly Respond to Cancellation Requests - Don’t delay when cardholders opt to cancel a reservation. Release their funds as quickly as possible. Otherwise, the cardholder may suspect that the credit is not coming. 2. Maintain Accurate Transaction Records - If you cannot issue a credit on the day the cancellation request is received, immediately notify the cardholder. Give them a projected window in which to expect a credit issuance. 3. Provide a Cancelation Number - Give the Card Member a confirmation notice, with a cancellation number. This will be useful for recordkeeping and identifying credits that offset charges. 4. Keep a Record of Communications - Record all confirmation/cancellation numbers as mandated by the Assured Reservation and CARDeposit programs, as well as any communication with the cardholder, including emails, records of phone conversations, etc. 5. Inform the Customer at the Time of Booking - Inform the cardholder of the details of your cancellation policy when they’re making the reservation. This could help avoid any unpleasant misunderstanding that arise later. 6. Be Transparent - Make links to your cancellation and refund policies easy to identify before the transaction is completed (for example, on online checkout pages). 7. Get Consent - Get the cardholder to proactively acknowledge and agree to your terms/conditions and policies prior to charging the customer’s card.

- Always inform the cardholder of your cancellation policy at the time of the reservation - Log all confirmation and cancellation numbers as required by the CARDeposit programs