American ExpressA01

Charge amount exceeds authorization amount

What is this chargeback?

A transaction is processed for an amount beyond the merchant's floor limit; an error was made entering numbers manually. - Any additional charges or fees were added to the charge amount after authorization was received - A restaurant total charge amount exceeds the amount you received authorization approval for by more than 20% - A cruise line, lodging, or vehicle rental total charge amount exceeds the amount you received authorization approval for by more than 15%

How to Respond

- Ensure all authorization approval requests comply with the Technical Specifications for Authorization. - Ensure the total charge amount represents all charges and fees for goods/services purchased before requesting authorization approval. - Request a new authorization approval when the final total charge amount exceeds the amount for which you received approval. - Obtain and submit additional authorization approvals where required (recurring billing, cruise line, lodging, vehicle rental, restaurant, etc.).

Prevention Tips

- Do not process a transaction when a declined authorization has been received - Do not process a transaction for more than the allowed tolerance level above the authorization amount

How ChargeMate Helps You Win This Dispute

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Related American Express Reason Codes

A02

No valid authorization

A08

Authorization approval expired

C02

Credit not processed

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