Goods/Services Not Received or Only Partially Received

Proof of delivery. This should include the delivery date and full shipping address to which the item was delivered. Proof that any services purchased were provided, and the date on which these services were rendered. Completed work order, approved in writing by the cardholder. Must include dates on which goods or services were provided.

Set Reasonable Expectations (Provide realistic expectations for delivery and fulfillment windows. When providing an estimated delivery date, remember that it’s better to under-promise and overdeliver.) Be Timely (Ensure that goods or services arrive by the date stated at the time of purchase as often as possible.) Reach Out When Problems Arise (If a shipment is going to be late, notify the buyer immediately about the delay. This applies for incidental delays, as well as backordered or out-of-stock items. Give the buyer the option to cancel is they choose to do so.) Request Proof of Delivery (Proof of delivery is recommended for high-ticket items. But, even for low-dollar value purchases, it’s still best to verify the buyer’s address when possible.) Wait Until Delivery to Charge the Card (It’s a good idea to submit charges for processing only after goods or services have been delivered to the buyer. That way, you can simply cancel an order if needed.) Issue Prompt Refunds (Issue a refund within 24 hours of receiving a notification that a buyer did not receive goods or services purchased.)