Goods/services canceled

1. Provide Timely Cancellation Requests - When you receive a cancellation request, be sure to process the request immediately. Avoiding unnecessary delays in fulfilling cancellations is the single best method of avoiding these disputes. 2. Submit Credits Immediately - If a buyer requests a cancellation, it’s best to provide a credit to the buyer on the same day. If this is not possible, then email the buyer to acknowledge their request, and provide an approximate date on which you’ll issue the credit. 3. Provide Confirmation - Even if you intend to provide a credit immediately, it’s still best to provide an automatic confirmation email. This will reassure the buyer that you’re on their request and working to fulfill it. 4. Get Informed Consent - Ask your cardholder to actively click “accept” on your terms and conditions during the checkout process. This will give the buyer another chance to review the terms of the transaction and verify that it’s in line with their expectations. 5. Ensure Policies are Easy to Find & Understand - Post your return and cancellation policies prominently on your site. Provide visible and obvious links to these policies on every page, and include them as part of the registration and/or checkout process.

- Create and post a clear cancellation policy - Acknowledge canceled orders as soon as possible 1. Lodging & Hospitality - Logging all confirmation and cancellation numbers is required by the Assured Reservation and CARDeposit programs, so be sure to do this. Also, advise your customers of all cancellation policies at the time they make a reservation. 2. Recurring Billing - Ensure all pending charges currently in the pipeline — as well as all future billings — are canceled simultaneously upon request.