ChargeMate vs Riskified: Fraud Guarantee vs Chargeback Management [2026]

The Chargeback Guarantee Model Explained

Riskified's core proposition is its chargeback guarantee. Here is how it works: Riskified evaluates every order using machine learning models and makes a binary approve/decline decision. Merchants configure their systems to automatically fulfil Riskified-approved orders. If an approved order results in a fraud-type chargeback (a cardholder claiming they did not authorize the transaction), Riskified reimburses the merchant for the lost transaction value. The merchant is financially whole.

Riskified also claims to improve approval rates by 3–8% compared to merchants' existing fraud rules. For high-AOV merchants, even a 3% improvement in approval rates on a $1M monthly GMV operation means $30,000 in additional approved revenue. This approval rate uplift is often the primary financial argument Riskified makes to enterprise merchants — the fraud guarantee is the risk mitigation, and the approval rate improvement is the revenue upside.

Pricing is 0.40–0.70% of approved GMV — a continuous percentage fee on all orders Riskified approves, not a per-chargeback or per-dispute fee. For a merchant with $500,000 in monthly approved GMV, that is $2,000–$3,500 per month as a baseline cost of the service, regardless of how many chargebacks actually arrive.

Riskified integrates as a Shopify Plus partner and through API integrations with other major eCommerce platforms. Like Kount and Signifyd, it requires a technical implementation and is positioned as an enterprise product.

What ChargeMate Covers That Riskified Does Not

Riskified's guarantee explicitly covers only unauthorized fraud chargebacks on orders that Riskified approved. A significant share of chargebacks that merchants receive fall outside this coverage in two main categories:

ChargeMate handles all of the above. Because our service is based on evidence submission rather than pre-transaction fraud scoring, we can respond to any chargeback type from any processor. Merchants using Riskified for fraud prevention can layer ChargeMate on top to ensure all disputes — regardless of type or coverage — receive a professional response.

Pricing: Guarantee Fee vs $10/Case

The pricing structures are fundamentally different because the products solve different problems. Riskified charges a continuous percentage of your approved GMV — you pay every month whether chargebacks arrive or not. ChargeMate charges per dispute, only when a chargeback is filed.

The comparison above is not entirely apples-to-apples — Riskified is doing more than just managing chargebacks; it is screening all orders and providing a guarantee. For merchants where that screening has significant value (high fraud rates, high AOV), the math can work in Riskified's favour on the fraud side. But the non-fraud chargebacks still need to be handled — and at $10/case, ChargeMate makes that affordable regardless of what other tools are in place.

If you are a smaller merchant with lower GMV and a moderate chargeback rate, the GMV-percentage model means you pay Riskified a large baseline fee relative to the actual chargeback problem you are solving. ChargeMate's per-case model means your cost scales directly with your dispute volume — nothing more.