Visa11.3

No Authorization/Late Presentment

What is this chargeback?

This is usually received for one of three reasons: you never obtained authorization for a transaction; you processed a transaction for an amount greater than what was authorized; or, you did not submit a transaction for processing in time before an authorization expired. - The merchant does not request authorization - The merchant requests authorization, but not until a day or more after the transaction is complete - The merchant requests authorization, but completes the transaction for a different amount (for example, adding a tip to the charged amount post-authorization).

How to Respond

Provide documentation from your processor showing that the transaction was authorized. For late presentment, you can show proof that the transaction date initially used to process the transaction was incorrect, or provide a copy of the receipt showing the transaction was completed within the time limit. 1. The transaction was authorized provide evidence that the transaction was authorized 2. The transaction was not authorized you must accept the dispute. 3. You have already processed a reversal, or issued a credit for the transaction provide documentation of the credit reversal, including the amount of the credit and the date it was processed. 4. The cardholder no longer disputes the transaction provide a letter, email, or other documentation from the cardholder that clearly states they no longer dispute the transaction.

Prevention Tips

- Always authorize every transaction in accordance with the Visa Rules - Obtain authorization on the day of the transaction - Don't include the tip on a previously authorized amount - Always secure authorization for every transaction, prior to the transaction. - Process the payment for the authorized amount only; for additional amounts, submit a second transaction. - Process and submit transactions promptly.

How ChargeMate Helps You Win This Dispute

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