Canceled Recurring Billing

What is this chargeback?

The cardholder withdraws permission to change the account, or cancelled payment for subscription; cardholder or issuing bank cancels the account; merchant neglects to cancel a recurring transaction; merchant processes a transaction after being notified the cardholder's account was closed. 1. Order Not Yet Processed - A request for cancellation of weekly/monthly/annual recurring services was made but has not been processed in a timely manner. 2. Credit Not Received - Customer expected a credit or refund for a canceled recurring service, but the credit or refund was never issued. 3. Customer Billed Before Credit Arrived - You issued credit, but the customer was rebilled before the credit was posted to their statement. 4. Policy Misunderstanding - The buyer could not understand your merchant service terms, cancellation policy, refund policy, billing process, or automatic renewal terms. 5. Cancelation After Renewal - The cardholder canceled services after the renewal date, and so was billed for the renewed service. 6. Customer Attempted to Cancel Service - The customer attempted to contact you about cancellation of service, but was unable to reach you. 7. Delayed Cancellation of Service - The customer asked to cancel service, but the request was not fulfilled in a timely manner, resulting in the customer being charged for the renewed service. 8. Introductory Offers - The cardholder was billed for an introductory offer which they did not ultimately want.

How to Respond

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