Non-Receipt of Cash at an ATM

Provide a copy of the ATM cash disbursement transaction record. This should contain a payment credential, or transaction time, or indicator showing successful cash disbursement. 1. The correct amount was dispersed (either cash or load value) provide evidence that the withdrawal or load value was accurate. 2. You have already processed a reversal, or issued a credit for the transaction provide documentation that demonstrates you attempted to verify cardholder data at point of sale. 3. The cardholder no longer disputes the transaction provide a letter, email, or other documentation from the cardholder that clearly states they no longer dispute the transaction.

- Reconcile ATMs in a timely manner - Adjust any out of balance machines promptly - In case of a discrepancy, process a credit/reversal as soon as possible - Maintain ATMs; check regularly and adjust or replace any out-of-balance machines. - Reconcile any problem with an ATM promptly. - Process a credit as soon as possible if a discrepancy is discovered.